Privacy Policy for ECC Construction & Renovation

Effective Date: 12/30/24

At ECC Construction & Renovation, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable laws in Ontario, Canada.

1. Collection of Personal Information

We collect personal information that is necessary for the purposes of providing our products and services to you. The types of personal information we may collect include:

• Contact Information: Name, email address, phone number, mailing address

• Payment Information: Credit card or other payment details

• Account Information: Usernames, passwords, and account settings

• Other Information: Any other personal information you provide to us voluntarily (e.g., through surveys, customer service inquiries, or forms).

We collect personal information directly from you, or from third parties (such as your employer, or service providers) with your consent.

2. How We Use Your Personal Information

We use your personal information for the following purposes:

• To provide you with our products and services

• To process payments and fulfill orders

• To communicate with you regarding your account, orders, or services

• To improve our products, services, and website

• To respond to customer service inquiries or complaints

• To send you promotional offers, updates, or other marketing materials (with your consent)

• To comply with legal obligations, such as tax reporting or law enforcement requests

3. Disclosure of Personal Information

We do not sell or rent your personal information to third parties. However, we may disclose your personal information in the following circumstances:

• Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our business (e.g., payment processors, IT service providers, marketing agencies).

• Legal Requirements: We may disclose your personal information to comply with legal obligations, such as court orders or requests from law enforcement.

• Business Transfers: In the event of a business transaction (e.g., merger, acquisition, sale), we may transfer your personal information as part of that transaction, subject to confidentiality agreements.

4. Security of Personal Information

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. These include physical, technical, and administrative safeguards. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

Under PIPEDA, you have the following rights regarding your personal information:

• Access: You have the right to request access to the personal information we hold about you.

• Correction: You have the right to request corrections to any inaccurate or incomplete personal information.

• Withdrawal of Consent: You have the right to withdraw your consent to the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions.

• Complaints: If you believe that we have not complied with our privacy obligations, you may file a complaint with us directly. If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada.

To exercise any of your rights, please contact us using the information provided below.

6. Cookies and Tracking Technologies

We may use cookies, web beacons, and similar tracking technologies to enhance your experience on our website and gather information about how you interact with our site. Cookies help us personalize your experience and improve our website functionality. You can control the use of cookies through your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites before providing your personal information.

8. Retention of Personal Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. When your personal information is no longer required, we will securely dispose of or anonymize it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or to comply with legal requirements. Any updates will be posted on this page with an updated effective date. Please review this Privacy Policy regularly to stay informed about how we protect your personal information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

ECC Construction & Renovation
141 Eastforest Trail
Kitchener, Ontario, N2N 3E4
Phone: 519-998-6523
Email: eccconstructionrenovation@gmail.com